Bank holiday sale banner Woman in tartan pyjamas with pillow
Ends in… 0ddays 00hhours 00mmins 00ssecs

Sweet Dreams Dreamworld Haven Divan Bed

Divan Bed
(mattress with base)
Select size:
Select Size
From
£558

Delivery

From £17.87 per month
3 payments from £186.00
18+, T&C’s apply. Credit subject to status

Klarna

Klarna

Pay in 3

Based on a spend of £558

3 interest-free payments of £186.00

The first payment is made at point of purchase, with the remaining 2 payments scheduled automatically every 30 days. No fees

18+, T&C apply, Credit subject to status.

For more information about Klarna click here.

Spread the cost with finance

Finance example based on a spend of £558
Term
Monthly Payment
Total Payable
12 months
(9.9% APR)
£48.92
£587.06
24 months
(9.9% APR)
£25.62
£614.83
36 months
(9.9% APR)
£17.87
£643.26

Simply apply during checkout.

  • No deposit required.
  • Payments start after delivery of your product.

To apply for finance you must:

  • Have an order value between £250 and £25000
  • Be at least 18 years of age
  • Have been a UK resident for 3 years or more
  • Be able to make repayments by Direct Debit
  • Be in regular employment* (minimum of 16 hours per week) including self-employment, or in permanent residence with your partner who is in regular employment

* If you are retired and receive a pension or registered disabled and unable to work, our finance provider may ask for proof of sufficient income. Credit is subject to status. Terms and conditions apply.

Frequently Asked Questions

  • What do I need to apply online?

    • Previous address if you've lived in your current home for less than three years.
    • Bank details (sort code and account number)
    • Email address and contact telephone number - Your daytime (home or work) and/ or your evening phone number – one of which must be a fixed landline.
    • You must be at least 18 years of age, be able to make repayments by Direct Debit, and be in regular employment (min. 16 hours per week), including self-employed or permanent residence with your partner who is in regular work.

For more finance FAQs please click here.

Removal & Recycling
Bed Assembly
Delivery & Returns FAQs

Features You'll Love

  • Medium Firm - Good for people who change sleeping position.
  • Complete sleep set: base and Dreamworld Haven mattress included. Everything you need in one purchase
  • 1,000 encapsulated pocket springs - individually wrapped for targeted support and reduced partner disturbance
  • Pillowtop with wool, cashmere and silk fillings - naturally breathable luxury for year-round comfort
  • Breathable 3D border - promotes airflow to help regulate your sleep temperature
  • Made in Great Britain
  • Platform top base with FSC certified wood - responsibly sourced, stable foundation for your mattress
  • NBF Approved - independently verified to meet strict UK standards for quality and safety

Product Description

The Dreamworld Haven is a complete divan bed set from Sweet Dreams, combining a fabric-upholstered platform top base and the Haven medium firm (4/6) mattress - a one-sided pillowtop pocket spring mattress filled with wool, cashmere and silk, finished with a luxury quilted cover and a breathable 3D border. Available in Single, Double, King Size and Super King Size with a choice of storage options, the set is NBF Approved, manufactured in the UK, and backed by a 5-year manufacturer's warranty covering both base and mattress.


Who Is This Divan Set For?

A complete divan bed set from Sweet Dreams, including the Haven medium firm (4/6) pillowtop mattress with natural wool, cashmere and silk fillings, a fabric-upholstered platform top base in a range of fabrics and colours, flexible storage options, and a 5-year manufacturer's warranty covering both base and mattress.

Best for:

  • Customers buying a complete sleep package - the set includes a base and mattress chosen and tested to work together, removing the guesswork of pairing separately.
  • Back sleepers - the medium firm (4/6) feel helps keep your spine well aligned and supported throughout the night.
  • Front sleepers - the supportive tension helps prevent hips from sinking too far, keeping your body level and properly supported.
  • Combination sleepers - supportive and stable when changing position, with pocket springs that respond as you move.
  • Temperature-sensitive sleepers - wool, cashmere and silk fillings, combined with a breathable 3D border, help regulate temperature naturally through the night.
  • Couples - 1,000 encapsulated pocket springs work independently to absorb movement and reduce partner disturbance.
  • Customers who need integrated storage - choose from non storage, 2 full size drawers, 4 full size drawers, 2+2 continental drawers, side opening ottoman storage, or end opening ottoman storage.
  • Sleepers up to 114kg (18st) per side.

Not ideal for:

  • Side sleepers who need significant cushioning for shoulders and hips - the medium firm (4/6) feel may not provide enough pressure relief. See our softer divan range for more suitable options.
  • Lightweight sleepers who prefer a plush, sink-in feel - you may find the Haven's supportive tension firmer than expected.

Worth knowing:

  • This set includes the divan base and the Haven mattress. A headboard is not included in the set price but two compatible Sweet Dreams headboards - the Iris and the Blossom - are available to add when selecting your options above.
  • Storage configuration: choose non storage, 2 full size drawers, 4 full size drawers, 2+2 continental drawers, side opening ottoman storage, or end opening ottoman storage. Drawer storage has a 12kg per standard drawer weight limit. Allow clear floor space on the drawer side when ordering a drawer model.
  • The base comes with cream twin wheel castors, making it easy to reposition the bed for cleaning or room changes.

Inside This Divan Set

Platform Top Base
What it is: The base features a platform top construction using FSC certified wood, providing a firm, solid surface beneath the upholstery. The base is available in a range of fabrics and colours to suit your bedroom.
How it helps you: The platform top provides a consistent, supportive foundation across the entire mattress surface, helping to maintain the mattress's performance and structure over time. FSC certified wood means the timber has been sourced from responsibly managed forests.

Storage Options
What it is: Storage configurations available: non storage; 2 full size drawers; 4 full size drawers; 2+2 continental drawers; side opening ottoman storage; end opening ottoman storage.
How it helps you: FSC certified timber drawers with metal runners and a 12kg per drawer weight limit provide smooth, reliable access to stored bedding and essentials. Ottoman options give you a larger storage volume beneath the mattress - ideal if you need to store bulkier items. Allow clear floor space on the drawer side when ordering a drawer model.

The Included Mattress: Dreamworld Haven
What it is: A medium firm (4/6) one-sided pillowtop pocket spring mattress built around 1,000 encapsulated pocket springs. The comfort layers include wool, cashmere and silk fillings. The mattress is finished with a luxury quilted cover (96% PES, 4% metallic yarn), a breathable 3D border, and a tape edge finish. Mattress depth is 28cm.
How it helps you: The 1,000 encapsulated pocket springs work independently to contour to your body and absorb movement, reducing partner disturbance. The pillowtop layer adds a cushioned entry feel, while wool, cashmere and silk regulate temperature and add natural luxury. The 3D breathable border promotes airflow around the mattress to help maintain a comfortable sleep temperature. Edge support extends the sleeping surface to the perimeter of the mattress. This is a no-turn mattress - rotate head to toe regularly to extend its lifespan.


Specification

The Set

Feature Detail
Brand Sweet Dreams
Category Divan Bed
Model Dreamworld Haven
What Is Included Divan base and mattress. Headboard is an optional extra
Guarantee/Warranty 5 years - covers both base and mattress
Maximum Weight Per Side 114kg (18st) per side
Certifications National Bed Federation (NBF) Approved
Fire Resistance BS7177:2008 compliant
Country of Manufacture Great Britain
Sustainability FSC certified wood used in base construction
Packaging Type Flat-packed

The Base

Feature Detail
Base Type Platform Top (FSC certified wood)
Upholstery Available in a range of fabrics and colours
Storage Options Non storage
2 Full Size Drawers
4 Full Size Drawers
2+2 Continental Drawers
Side Opening Ottoman Storage
End Opening Ottoman Storage
Drawer Weight Limit 12kg per standard drawer
Feet or Castors Cream twin wheel castors
Base Depth (inc. castors) 39cm
Headboard Included No - optional add-on, select above
Compatible Headboards Iris and Blossom - see Complete Your Divan Set section below
Assembly Required Yes - base arrives in two sections for all sizes bigger than single
Approx Assembly Time 30-45 mins with two people

Optional Headboards

Feature Iris Blossom
Headboard Type Floor standing Floor standing
Height 124cm (49'') - floor to top 138cm (54'') - floor to top
Depth 8cm (3'') 8cm (3'')
Upholstery Available in same fabric range Available in same fabric range
Design Detail Vertical pleating Vertical pleating with
button detailing
Sizes Available Matches all divan sizes Matches all divan sizes
Fixing Method Slots into the divan base via bolts
through the headboard body
Slots into the divan base via bolts
through the headboard body
Guarantee 1 year manufacturer's guarantee 1 year manufacturer's guarantee

The Included Mattress

Feature Detail
Mattress Name Dreamworld Haven
Firmness Medium Firm (4/6)
Mattress Type Pillowtop with pocket springs and natural fillings
Pillow Top Yes
Spring System 1,000 Encapsulated Pocket Springs
Spring Count 1,000
Comfort Layers Wool, Cashmere, Silk
Cover Material 96% PES, 4% Metallic yarn
Mattress Finish Luxury Quilted with tape edge
Mattress Depth 28cm
Edge Support Yes
Motion Isolation Yes
Temperature Regulation Yes - natural wool, cashmere and silk fillings plus breathable 3D border
Handles Yes - x 4
Single or Double Sided Single sided - do not flip
Care Instructions Rotate head to toe regularly to extend lifespan
Ideal For Back sleepers, front sleepers, combination sleepers, couples

Dimensions & Weights

SIZE WIDTH x LENGTH x TOTAL DEPTH (inc. castors) MATTRESS WEIGHT
Single 90cm (3ft) x 190cm (6ft3) x 67cm (26'') 29kg (64lbs)
Double 135cm (4ft6) x 190cm (6ft3) x 67cm (26'') 41kg (90lbs)
King Size 150cm (5ft) x 200cm (6ft6) x 67cm (26'') 48kg (106lbs)
Super King Size 180cm (6ft) x 200cm (6ft6) x 67cm (26'') 50kg (110lbs)
BASE TYPE DEPTH (inc. castors)
Platform Top 39cm

Total bed depth = 39cm base (inc. castors) + 28cm mattress = 67cm.


How It Compares

Vs bed frames: A divan set sits lower to the floor and has a more minimal visible profile than most bed frames. The base is fully upholstered and there are no exposed legs or joints. The Haven set includes the mattress, whereas bed frame buyers purchase their mattress separately. Bed frames offer more design variety but no integrated base support. The Haven's platform top base is designed to work in harmony with its mattress, taking the guesswork out of pairing.

Vs other Sweet Dreams divan sets in the range: The Haven sits at a medium firm (4/6) feel, making it a strong choice for back and front sleepers or those who want a more supportive sleeping surface. If you prefer a softer feel, Sweet Dreams offer softer tensions in their range. If you need the firmest possible option, explore our firm divan range for heavier-duty support.

Vs premium ranges: The Haven delivers genuine natural luxury through its wool, cashmere and silk fillings and 1,000 encapsulated pocket springs at an accessible price point. Higher-end models in the market typically offer deeper comfort layers, additional rows of side stitching, or more complex spring systems. The Haven's value lies in combining quality natural fillings with a well-constructed pillowtop at a competitive price, without shortcuts in its core construction.


5 Year Warranty

The Dreamworld Haven is backed by Sweet Dreams' 5-year manufacturer's warranty against defects in materials and workmanship, covering both the base and the included mattress. Built in Britain with natural fillings and a well-engineered spring system, this is a set made to perform - the warranty reflects the confidence behind it.


Awards & Accreditations

National Bed Federation (NBF) Approved - Independently verified to meet strict UK standards for quality, safety and responsible manufacturing. NBF approval means this product has been assessed against industry benchmarks that many cheaper alternatives do not meet.

Made in Britain - The Dreamworld Haven is manufactured in the UK, meaning the base and mattress are both built to British standards of quality and craftsmanship. For customers who value home-grown production, this is a set you can buy with confidence.


Complete Your Divan Set

A headboard is not included in this divan set but two compatible Sweet Dreams headboards are available to add when selecting your options above. Both are upholstered in the same fabric range as the divan base, so your finished set will look cohesive straight out of the box.

Iris Headboard
What it is: A floor-standing headboard with vertical pleating, 124cm (49'') high from floor to top and 8cm (3'') deep. Available in the same fabric and colour options as the divan base.
How it helps you: The Iris uses a slim fit floor-standing design - the headboard extends from the top of the bed to the floor and attaches to your divan base via bolts that pass through slots in the headboard body. The vertical pleating adds a clean, structured texture that works well with a wide range of bedroom styles.

Blossom Headboard
What it is: A floor-standing headboard with vertical pleating and button detailing, 138cm (54'') high from floor to top and 8cm (3'') deep. Available in the same fabric and colour options as the divan base.
How it helps you: The Blossom uses the same slim fit floor-standing design as the Iris and attaches to your divan base in the same way. The addition of button detailing gives it a more traditional, upholstered look - a good choice if you want a classic finish with added visual depth.

Select your preferred headboard option - or no headboard - when choosing your size and storage configuration above. Headboard prices are shown in the selector.


Ready to Upgrade Your Sleep?

The Dreamworld Haven delivers natural comfort and genuine support in a complete, fuss-free sleep package - natural wool, cashmere and silk fillings, 1,000 encapsulated pocket springs, and a breathable pillowtop, all made in Britain and backed by a 5-year warranty. If you're a back sleeper, front sleeper, or combination sleeper looking for a supportive yet comfortable divan set with flexible storage options, this is a strong choice at its price point.

Select your size above and add to basket. Free UK delivery and your 5-year warranty are included.

Not sure which Sweet Dreams set is right for you? See our Divan Beds Buying Guide for expert guidance on base types, storage, and mattress comfort levels.


WHAT'S INCLUDED?
Divan base Yes
Dreamworld Haven mattress Yes - included as part of the set
Assembly fixings and instructions Yes
Feet or castors Yes - cream twin wheel castors
Headboard No - optional add-on. Iris and Blossom headboards available to select above
read more

Product Specification

SUMMARY
Brand
Sweet Dreams
Model
Dreamworld Haven
Category
Divan Bed
Warranty
5 years
No. of Springs
1000
DIMENSIONS
Base Depth
39cm / 15.4inch
Mattress Depth
28cm / 11.0inch
Total (Base + Mattress)
67cm / 26.4inch
WHAT'S INCLUDED?
Base
Mattress
Headboard

PLEASE NOTE:
All measurements are approximate and are subject to a tolerance of + or - 2cm.
Image is for illustration purposes only.
Pillows, cushions, throws and bed dressings not included.

About The Brand

Sweet Dreams

Sleep better and dream sweeter with Sweet Dreams, one of the largest bed manufacturers and proud holders of industry awards. Its aim remains the same 30 years later: to provide quality products at prices that reflect exceptional value for money. Shop our collection today to dream big and sleep well.

read more

Customer Questions & Answers

  • What is the total depth of the Dreamworld Haven divan set?

    The mattress is 28cm deep and the base is 39cm deep (including castors), giving a total depth of 67cm.

  • Do I need to turn the Dreamworld Haven mattress?

    No, this is a one-sided mattress and does not need to be flipped. We do recommend rotating it head to toe regularly to ensure even wear and extend its lifespan.

  • Does the Dreamworld Haven come with a headboard?

    No, a headboard is not included in the set. Two compatible Sweet Dreams headboards - the Iris and the Blossom - are available as optional extras and can be selected when choosing your size and storage configuration above.

  • What is the firmness of the Dreamworld Haven mattress?

    The Haven is a medium firm (4/6) mattress. It is supportive and stable, making it well suited to back sleepers, front sleepers and combination sleepers. If you prefer a softer feel, take a look at our softer divan range.

  • What storage options are available with the Dreamworld Haven?

    The Haven base is available in six configurations: non storage, 2 full size drawers, 4 full size drawers, 2+2 continental drawers, side opening ottoman storage, and end opening ottoman storage. Drawer storage has a weight limit of 12kg per standard drawer.

  • Does the Dreamworld Haven come with castors or feet?

    The base comes with cream twin wheel castors, which make it easy to reposition the bed when needed.

  • What sizes is the Dreamworld Haven available in?

    The Dreamworld Haven is available in Single, Double, King Size and Super King Size.

  • What is the maximum user weight for the Dreamworld Haven?

    The maximum recommended weight is 114kg (18st) per side.

  • What are the Iris and Blossom headboards and how do they attach?

    Both are floor-standing headboards upholstered in the same fabric range as the divan base. The Iris has vertical pleating and the Blossom has vertical pleating with button detailing. Both attach to the divan base via bolts that pass through slots in the headboard body - no wall fixing required.

  • Can I order a fabric sample before I buy?

    Yes, you can. Simply contact our friendly team on 01928 242 829, via live chat, or by email and we will arrange samples to be sent out to you.

  • Can you remove my old bed when you deliver?

    Yes, we offer a removal and recycling service. You can add this at checkout and our delivery team will take away your old bed at the same time as delivering your new one.

  • Can you assemble the Dreamworld Haven for me?

    Yes, we offer a bed assembly service. Simply add it at checkout and our team will set the bed up in the room of your choice. Divan beds typically take two people around 30 to 45 minutes to assemble.

Don't miss these special offers!

Complete your look

Recently viewed

More to Explore

Beds
Sweet Dreams
Medium Firm Beds
Pocket Spring Beds
Natural Fibre Beds
Pillow Top Beds

Select Size

Single
3ft x 6ft 3in
£558
Save £101
RRP £659
Double
4ft 6in x 6ft 3in
£699
Save £280
RRP £979
King Size
5ft x 6ft 6in
£799
Save £300
RRP £1,099
Super King Size
6ft x 6ft 6in
£899
Save £350
RRP £1,249

Size Guide

Metric (cm)
width x length
Imperial (ft)
width x length
Small Single
75 x 190cm
2ft 6in x 6ft 3in
Small Single Long
75 x 200cm
2ft 6in x 6ft 6in
Single
90 x 190cm
3ft x 6ft 3in
Long single
90 x 200cm
3ft x 6ft 6in
Small Double
120 x 190cm
4ft x 6ft 3in
Small Double Long
120 x 200cm
4ft x 6ft 6in
Double
135 x 190cm
4ft 6in x 6ft 3in
Long double
135 x 200cm
4ft 6in x 6ft 6in
European Double
140 x 200cm
4ft 8in x 6ft 6in
King Size
150 x 200cm
5ft x 6ft 6in
King Size Zip & Link
2 x 75 x 200cm
2 x 2ft 6in x 6ft 6in
European King Size
160 x 200cm
5ft 3in x 6ft 6in
Super King Size
180 x 200cm
6ft x 6ft 6in
Super King Size Zip & Link
2 x 90 x 200cm
2 x 3ft x 6ft 6in
Small Emperor
200 x 200cm
6ft 6in x 6ft 6in
Small Emperor Zip & Link
2 x 100 x 200cm
2 x 3ft 3in x 6ft 6in
Emperor
215 x 215cm
7ft x 7ft
Emperor Zip & Link
2 x 107.5 x 215cm
2 x 3ft 6in x 7ft

Custom bed sizes

Made to measure mattresses and divan bases are available – please call 01928 242829.

Request Fabric Sample

Call 01928 242829 to order up to 5 free swatches. Alternatively, order them via our Live Chat or email [email protected]

Removal & Recycling

Removal & Recycling £45

Our experienced delivery team can take away your old bed or mattress when delivering your new one. Please ensure you have dismantled your old bed prior to delivery.

  • We will take away your old product to be recycled

Simply add this service to your order at checkout.

Frequently Asked Questions

  • What products will you remove?

    We will remove mattresses, divan beds and bed frames (subject to all beds being dismantled first). Add this convenient service to your order at checkout.

  • Do I need to dismantle my old bed before collection?

    Yes, your old bed must be fully dismantled.

  • Can I add Removal and Recycle on after placing my order?

    You can either add it to your order on the basket page and pay at checkout, or if you would like to add it after you have checked out, simply contact us on 01928 242829 before your order is due for delivery.

  • Do you recycle the beds and mattresses you collect?

    When we remove your old bed or mattress, we ensure that it is disposed of in an environmentally responsible way. All products are sent to The Furniture Recycling Company, the UK's largest and most trusted furniture recyclers.

For more Removal & Recycling FAQs please click here

Divan Bed Assembly

Divan Bed Assembly £35

Put your screwdriver down and your feet up! Our fully-trained assembly specialists can set up your new bed in your room of choice. All we require is that the room is clear.

  • We will unpack your product, assemble it and fit the headboard (if purchased)

Simply add this service to your order at checkout.

Frequently Asked Questions

  • What beds do you offer assembly on?

    We offer bed assembly on all divan beds and electric adjustable beds. We currently do not offer assembly on any flat pack beds, such as bed frames, bunk beds, guest beds etc. ... these will all come with instructions and take approx. 60 minutes to build.

  • How long does bed assembly take?

    The time it takes depends on the type of bed. Divan beds take two people approximately 30 – 45 minutes, and adjustable beds take about 1 hour.

  • What happens during bed assembly?

    Assembly is carried out on the day of delivery. Our team will carry the product to your room of choice, unpack, inspect it, and assemble it. This service takes two people on average 30 – 45 minutes. We will also take away all packaging and recycle it.

  • Can I add Bed Assembly after placing my order?

    You can either add it to your order on the basket page and pay at checkout, or if you would like to add it after you have checked out, contact us on 01928 242829 before your order is due for delivery.

Delivery

Our skilled drivers deliver throughout the UK and will deliver straight to your home. Free doorstep delivery is available on many products and you can also choose delivery to room of choice for an additional fee.

  • Free doorstep delivery across the UK on all orders over £100.
  • Skilled drivers will deliver straight to your home.
  • Option to choose delivery to a room of your choice (small fee applies).
  • Select a delivery day that suits you, check availability by entering your postcode.

Frequently Asked Questions

  • How much is delivery?

    We offer free delivery to most of the mainland UK for orders over £100; there are applicable charges for deliveries to the highlands or far out UK, which can be found by putting your postcode into the delivery section on the product page. For orders under £100, there is a £10 charge.

  • How long does delivery take?

    Once you select the required product, an approximate delivery time will be quoted on the product page before adding the item to your basket. During checkout, you will either be given the option to select your date, or we will state an estimated time for delivery. Once you have placed your order, we will contact you to book a date within the timeframe quoted.

  • Will I be contacted beforehand to arrange a delivery slot?

    Once you have placed an order, our delivery team will contact you directly to arrange a suitable delivery slot, either via email, call, or text message.

  • Can I choose my delivery day?

    If the product is available for next-day delivery, you can select a date at checkout. For all other products, you will be presented with an estimated timeframe for delivery. After placing your order, our delivery team will contact you via e-mail, text or call to arrange a suitable delivery day/time.

Read all our Delivery FAQs

Returns

We have an easy returns policy: If you change your mind, we're happy to accept returns within 14 days of you receiving your product, as long as they are unused and unassembled. However, for hygiene reasons, we can't take back products that have been slept on, unless there's a fault.

Custom-made products can only be returned if they are faulty.

Please take a look at our Terms & Conditions.

Frequently Asked Questions

  • Can I return a mattress I've slept on?

    Normally, mattresses can only be returned if they're unused within 14 days. But if your mattress has a trial period, please refer to the mattress trial information page for further details.

  • How long do I have to return an item I've purchased online?

    You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.

  • Do I have to pay for the return?

    To return your product, you can either arrange the return yourself, or we can happily arrange it on your behalf for a charge, which will be deducted from your refund. The collection charge covers the expenses involved in picking up the item from your location and safely bringing it back to our warehouse. For bedding items, the amount is £20, and for large/bulky items, charges start from £95 (depending on the product/postcode).

  • Can I return a part or fully assembled item?

    Unfortunately, once an item is assembled, whether partially or fully, we can't accept returns unless the item is faulty.

Read all our Returns FAQs

Delivery & Returns FAQs

Delivery

Our skilled drivers deliver throughout the UK and will deliver straight to your home. Free doorstep delivery is available on many products and you can also choose delivery to room of choice for an additional fee.

  • Free doorstep delivery across the UK on all orders over £100.
  • Skilled drivers will deliver straight to your home.
  • Option to choose delivery to a room of your choice (small fee applies).
  • Select a delivery day that suits you, check availability by entering your postcode.

Frequently Asked Questions

  • How much is delivery?

    We offer free delivery to most of the mainland UK for orders over £100; there are applicable charges for deliveries to the highlands or far out UK, which can be found by putting your postcode into the delivery section on the product page. For orders under £100, there is a £10 charge.

  • How long does delivery take?

    Once you select the required product, an approximate delivery time will be quoted on the product page before adding the item to your basket. During checkout, you will either be given the option to select your date, or we will state an estimated time for delivery. Once you have placed your order, we will contact you to book a date within the timeframe quoted.

  • Will I be contacted beforehand to arrange a delivery slot?

    Once you have placed an order, our delivery team will contact you directly to arrange a suitable delivery slot, either via email, call, or text message.

  • Can I choose my delivery day?

    If the product is available for next-day delivery, you can select a date at checkout. For all other products, you will be presented with an estimated timeframe for delivery. After placing your order, our delivery team will contact you via e-mail, text or call to arrange a suitable delivery day/time.

Read all our Delivery FAQs

Returns

We have an easy returns policy: If you change your mind, we're happy to accept returns within 14 days of you receiving your product, as long as they are unused and unassembled. However, for hygiene reasons, we can't take back products that have been slept on, unless there's a fault.

Custom-made products can only be returned if they are faulty.

Please take a look at our Terms & Conditions.

Frequently Asked Questions

  • Can I return a mattress I've slept on?

    Normally, mattresses can only be returned if they're unused within 14 days. But if your mattress has a trial period, please refer to the mattress trial information page for further details.

  • How long do I have to return an item I've purchased online?

    You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.

  • Do I have to pay for the return?

    To return your product, you can either arrange the return yourself, or we can happily arrange it on your behalf for a charge, which will be deducted from your refund. The collection charge covers the expenses involved in picking up the item from your location and safely bringing it back to our warehouse. For bedding items, the amount is £20, and for large/bulky items, charges start from £95 (depending on the product/postcode).

  • Can I return a part or fully assembled item?

    Unfortunately, once an item is assembled, whether partially or fully, we can't accept returns unless the item is faulty.

Read all our Returns FAQs

Get in the know with our buying guides

View all